Legal & Policies
Built on
transparency.
UrbanChain operates with full regulatory compliance and public accountability. Every document governing how we work and how we protect you is accessible here.
Legal Documents
Our policies
Documents covering everything from data privacy and energy switching rights to corporate structure and anti-slavery commitments.
01 Website Terms of Use
The terms governing your use of the UrbanChain website, including intellectual property rights, acceptable use, and liability limitations.
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02 Privacy Policy
How we collect, use, store, and protect your personal data in accordance with UK GDPR and data protection law.
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03 UC Energy Ltd
Regulatory and corporate information for UC Energy Ltd, our Ofgem-licensed non-domestic electricity supply entity.
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04 Group Companies
Information about the UrbanChain group structure, associated entities, and subsidiary companies.
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05 Site Visit Code of Practice
Our standards of conduct for visiting customer premises, covering access arrangements, safety obligations, and professional behaviour.
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06 Moving to UC Energy
Your rights and our obligations during the process of switching your energy supply to UC Energy, including objection rights and timelines.
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07 Modern Slavery Policy
Our commitment to preventing modern slavery and human trafficking across our business operations and supply chains.
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08 Making a Complaint
How to raise a concern or formal complaint with UrbanChain, what to expect from our process, and where to go if you remain dissatisfied.
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09 Standard Supply Terms
The terms and conditions governing electricity supply agreements between UC Energy Ltd and business customers via the eChain platform.
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10 Data Protection Complaints
Our policy for handling complaints about personal data processing, including DSARs, EIR requests, and how we investigate and resolve concerns.
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11 Cookie Policy
How we use cookies on our website, what categories we set, how to manage your preferences, and how to withdraw consent.
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Insurance
Insurance certificates
UrbanChain holds comprehensive insurance across professional, intellectual property, and cyber risk. Policy documents for the 2026 renewal period are available on request from our legal team.
2026 renewal
Professional Indemnity
Coverage against claims of professional negligence, errors, or omissions in our service delivery.
Available on request
2026 renewal
Intellectual Property
Protection for UrbanChain's proprietary technology, platform IP, and brand assets against infringement claims.
Available on request
2026 renewal
Cyber Insurance
Policy covering cyber threats, data breaches, and digital risks to our platform and customer data.
Available on request
Questions?
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or have a question?
Our legal and compliance team can help with any queries about our policies, regulatory obligations, or insurance documentation.