Once you've signed up with UrbanChain, our team takes care of registering your site(s), setting up your account and getting your supply live. This page walks through each stage of that journey so you always know what's coming next.
STEPS TO GETTING YOU LIVE.
Welcome aboard
As soon as your contract is signedYou'll get a welcome email confirming your agreement — your product type and the sites it covers. Behind the scenes, our team starts preparing everything needed to register your supply.
Registering your supply
We submit your site(s) for registration with the industry systems that manage energy supply.
If you have several sites, we'll send you progress updates as batches of sites get confirmed.
Occasionally a site can't be registered right away — most often because of an existing contract or an outstanding balance with your current supplier. If this happens, we'll let you know straight away and explain what's needed, which usually just means a quick call to your existing supplier.
As soon as that's resolved, we pick registration straight back up.
Registration complete
Once all your sites have been processedWe'll confirm how many of your sites registered successfully and your confirmed supply start date. This is also when we'll collect your details for payment and send you an invite to your Customer Portal.
Find out more about your customer portalYou're live!
From here everything runs automatically. We'll confirm exactly which meters are live — if any sites are still in progress, we'll already have been in touch about those separately.
Settling in
OngoingSubmit your first meter reading via the Customer Portal (or email reads@urbanchain.co.uk). Your Energy Dashboard will start showing your usage — or generation — data once your first invoice has gone out, so don't worry if it looks quiet to begin with.
Consumers receive their first bill within the first week of the month, covering the previous month's usage. Generators receive their first self-billing invoice at month end for the previous month's generation.
Questions at any stage?
WE'RE HERE
TO HELP.
If anything about your onboarding isn't clear, just get in touch — we're on hand any time.
Choose a topic above to get started.
Where next?
CARRY ON EXPLORING.
Your onboarding is just the start. Here's where to go next.
CUSTOMER PORTAL
See exactly what's inside your account once you're live: consumption, generation, invoicing and more.
Find out more Get helpSUPPORT HUB
Browse all our help articles, from billing charges to site safety, in one place.
Find out more Speak to usGET IN TOUCH
Still have questions about your onboarding? Speak to our customer operations team directly.
Find out more