'Driving Operational Excellence': A Conversation with Andrea, Head of Technical Operations at UrbanChain

Andrea, Head of Technical Operations at UrbanChain, has built her career through bold decisions, varied experience, and prioritizing customer and colleague needs.

Now 50 years old, Andrea finds herself in a settled place with an adult daughter pursuing her own career and an engaged partner. Her role leverages her strengths in team leadership, complexity management, and customer-focused business strategy.

“The continual learning excites me, from the role, projects, and my colleagues.”

Andrea’s professional background spans retail management, major UK energy suppliers, and water and energy software services. She has specialized in optimizing processes related to metering, billing, and data management, bringing these skills to continuous improvement efforts at UrbanChain.

A significant career turning point came when she left an established company without securing another position first. For someone self-described as risk-averse, this represented a substantial decision. However, she felt confident on her first day at UrbanChain.

Outside work, Andrea enjoys long walks, time with loved ones, and travel. Her partner and daughter have been formative influences on her life.

Major Achievements Since Joining

• Led UrbanChain through Supply Licence Qualification and launched UC Energy in October 2024
• Successfully migrated the entire portfolio to UC Energy
• Implemented new billing systems
• Contributed to Market-Wide Half Hourly Settlement initiatives
• Drove Red Bear & Honeycomb integration with UC Delphi
• Established knowledge-sharing drop-in sessions across departments

“Collaboration helps eliminate challenges and often delivers better results.”

Andrea’s leadership style emphasizes participation and empowerment. She fosters openness where challenges are discussed honestly and skills are shared.

Team Perspectives

Amir, Technical Operations Analyst, describes her as capable of handling numerous priorities while remaining available: “Andrea is focused, organised and always willing to do what’s required to get the job done.”

Jon, also a Technical Operations Analyst, notes: “She’s always a few steps ahead, which keeps everything running smoothly…she gives you the confidence and ability to take ownership.”

Helena, Industry Performance Manager, observes: “Andrea never shies away from a challenge and always leads by example…she is determined for us to succeed.”

Looking forward, Andrea aims to support UrbanChain’s growth by building on established systems and processes while empowering her team with greater ownership.

“It’s refreshing to be in a company that does things differently, making real changes in the energy market for the benefit of customers and communities.”